Reference

Your Account, Our Commitments — What the Terms Cover

These terms set out the rules that apply when you open an account with mineral toto, make deposits or withdrawals via DANA, OVO, or GoPay, and access our lobby from any supported device.

Account access rulesDANA, OVO, GoPay payment termsEligibility and region conditionsData and security commitmentsHow to raise a dispute
mineral toto Your Account, Our Commitments — What the Terms Cover
ACCOUNT SECURITY

How We Protect Your Data and Account Access

Our security and data practices are built around your account — not abstract policies. Here is what that means in practice: how your information is stored, how cookies work on our platform, how long we hold data, and who to contact if you need to request a change or correction.

Data Storage

Account details and transaction records — including DANA, OVO, and GoPay payment history — are stored on encrypted servers. We do not share your personal data with third parties beyond what payment processing requires.

Cookies and Session Data

We use session cookies to keep your account logged in across pages and to remember your last lobby position. You can clear cookies through your browser settings; this will log you out but will not affect your account balance.

Account Access and OTP

Every login triggers an OTP verification sent to your registered mobile number. If you believe your account has been accessed without your consent, contact live chat immediately and we will suspend the session.

Data Retention and Correction Requests

We retain account records for as long as your account is active and for a period after closure as required by applicable regulation.

CONTACT US

How to Reach Us About These Terms

If you have questions about how these terms apply to your account, our support team is available around the clock. You can reach us through live chat directly inside your account dashboard, by email for written records, or through WhatsApp for quick account queries. For payment disputes involving DANA, OVO, or GoPay transactions, include your transaction reference number so we can resolve the matter without delay.

Live Chat Open live chat from inside your account dashboard. Available around the clock for account and terms queries — no wait for a callback.
Email Support Send your question by email when you need a written record. Useful for disputes involving DANA, OVO, or GoPay payment terms and account conditions.
WhatsApp Reach the team via WhatsApp for fast account queries. Include your account ID and the relevant transaction reference to speed things up.

Common Questions About Our Terms and Conditions

These are the questions we receive most often about how our terms apply to accounts, payments, and data. If your question is not answered here, reach us through live chat or email.

The core account terms remain the same regardless of which e-wallet you use. However, each payment rail — DANA, OVO, GoPay — carries its own provider conditions that apply alongside ours for that specific transaction.

We notify you via your registered contact method before material changes take effect. If you continue using your account after the notice period, that means you have accepted the updated version of the terms.

Access depends on local law and is only available where online gaming is permitted under applicable regulation in your region. We do not extend service to areas where it is not allowed under local rules.

Send a written request by email including your account ID and the specific data you want corrected or removed. Our team will handle your request in line with applicable data retention rules.

Contact support via live chat or email and include your transaction reference number. For payment disputes, written records via email are the most effective channel because they create a clear audit trail.

We keep records for a period after account closure as required by applicable regulation. The exact retention window depends on local legal requirements. Email us to ask about the specific period that applies to your account.