Reference

Our Legal Terms and Account Conditions

These terms govern how your account on mineral toto works — from how we handle your personal data to what applies when you use DANA, OVO, or GoPay to move funds.

Account & Wallet PolicyData & Privacy TermsJurisdiction & EligibilityDANA, OVO, GoPay ConditionsAccount Security Rules
mineral toto Our Legal Terms and Account Conditions
DATA & ACCOUNT SECURITY

How We Protect Your Account and Data

Data Handling

We collect only the account data needed to verify your identity and process transactions through DANA, OVO, or GoPay. We do not sell your personal data to third parties under any circumstances.

Cookie Policy

Our platform uses session cookies to keep your account login active and preference cookies to remember your lobby settings. You can manage cookie preferences from your browser settings at any time.

Account Security

Each login triggers an OTP confirmation sent to your registered contact. If you notice unrecognised activity, lock your account immediately from the security section and contact support to review your session history.

Data Retention and Requests

Account records are held for the period required by applicable regulations. To request a copy of your stored data or ask us to delete records where permitted by law, contact support with your account ID and the nature of your request.

POLICY CONTACT

How to Reach Us About Legal Matters

Live Chat Support Reach our account team through the live chat window in your account dashboard. Available around the clock for questions about your rights, data requests, or account conditions.
Email for Legal Queries For formal requests — data access, account closure, or policy clarification — send your query to our support email. Include your registered account ID so we can locate your file quickly.
Wallet Verification Help If your DANA, OVO, or GoPay wallet was flagged during identity verification, our account team can walk you through the re-submission steps. Contact us before attempting to re-link a wallet.

Your Legal and Account Rights Explained

Access depends on local law in your region. We only permit accounts where the platform is available under eligible regional law. You must confirm eligibility when registering your account.

Contact our support team via live chat or email with your registered account ID. We will process your data access request in line with applicable regulations and respond through your account contact details.

You can request data deletion where local law permits it. Some records — such as transaction logs tied to DANA, OVO, or GoPay payments — may need to be retained for the regulatory period before deletion is possible.

We notify you via your registered account contact before changes take effect. If you do not agree with an update, contact support to discuss your options or close your account before the new terms apply.

Wallet verification checks that the DANA, OVO, or GoPay account you linked matches your registered identity. If it was flagged, contact our account team before re-linking — they can confirm what documentation is needed.

Transaction records are retained for the period required under applicable regulations in your eligible region. You can request a summary of your own records by contacting support with your account ID.